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HPE PartSurfer Help and Support

    Partsurfer Mobile is a commercial spare parts lookup tool accessible from the Internet. It is designed to help HPE product owners and HP product repair technicians identify part numbers and other part information, primarily for the purpose of servicing and repairing HPE products. Users can search by complete or partial part/product/serial numbers or product names to view part descriptions, diagrams, and component/spare BOM (Bill Of Material). If you are not trained in repairing your product, or are not certain that you know what the exact problem is with your product, we strongly encourage you to first contact HPE technical support to determine the best repair strategy for your HPE product.

  • Follow these step-by-step instructions to find an HPE part number and associated information:

    1. Select your country or region . . .
    Please select your country from the country selection box, before starting your search as some of the information in PartSurfer is tailored to specific geographic areas. If your country isn't listed, select a nearby country, as information will probably be similar.

  • 2. Identify your HPE product . . .
    HPE Service Tag

    Do not know your part number? You can find it by entering one of the following values from your product's service tag.

  • 1. Product name: This is the product name affixed to the front of the device
    2. Serial number (s/n): This is an alphanumeric identifier that is unique to each product.
    3. Part number/Product number (p/n): This number provides specific information about the product’s hardware components. The part number helps a service technician to determine what components and parts are needed.
    4. Warranty period: The number describes the duration of warranty period for the device.
    5. Model description (selected models only): This Alphanumeric identifier used to locate documents, drivers and support for the device.

  • There are four different ways to find your product:
    • Enter the serial number from your product in the Quick Search text box. The serial number is found on the back or bottom of your HPE product, and will be in a format such as USE249NJPS
    • Enter the part number from your product in the Quick search text box. The part number is found on the back or bottom of your HPE product, and will be in a format such as 103275-002, 301972-A24
    • Enter the product number from your product in the Quick search text box. The product number will be in a format such as QU625A. If you can take a moment to find the product number on your product, this will be the most accurate way to locate the information you need
    • Search by product name for example your product name HPE StoreEver MSL6480. This search will give you a list of products, which have a similar description.

    What is a BOM?
    Bill of Material-List of parts that make up a product.
    What is a Component BOM?
    List of specific parts provided by OEM that make up a specific serial numbered product. These parts are not orderable.
    What is a Spare BOM?
    Spare part list for a product. These parts are orderable.
    What is RoHS?
    Restriction of Hazardous Substances-Legal requirement around part and product manufacture.
    How can I check my product’s warranty status?
    When a product serial number is searched, warranty status is displayed. Additional warranty status for your product (in warranty or out of warranty) can be found at the HPE Support center.